Policies

Here are a few things you will need to know if you plan on renting directly through Holiday Surf & Racquet Club's rental program. Please call for further information or if you have any questions regarding our policies. Please note that not all policies are listed. This page is meant to be a guide to help answer some of the questions you may have. The information contained on this page may be changed at any given time without notice.

  1. No rentals will be made to individuals under the age of 25. Any reservations made under false pretenses will be subject to forfeiture of lost rent and deposit, and the party will not be permitted to check in.
  2. There is a 3 night minimum stay. (4th of July weekend has a 4 night minimum.)
  3. Check in time is 4:00 PM and check out time is 10:00 AM. Sorry, we cannot guarantee rooms to early arrivals.
  4. We try to honor requests for specific units but cannot guarantee them.
  5. Cribs, rollaways, and highchairs are available for rent.
  6. Rent is due upon arrival. We accept Visa, MasterCard, American Express, cash, travelers checks. We must have a credit card number to keep on file during your stay. We do not accept personal checks or Discover Card.
  7. Linen exchange is provided based on the number of days you are staying. We do not provide extra linens so you may want to bring your own beach towels.
  8. Cancellation: At least 14 days notice is required for refund of your $200.00 deposit. There is a $30.00 non refundable cancellation fee for all reservations. Long term winter rentals must be cancelled by Sept. 1st for refund of deposit. A 14-day notice is also required to make any changes to your reservation including shortening your stay or changing units. You are responsible for payment of the days the unit is booked. You may lengthen a stay if the days are available. Reservations made less than 14 days in advance of arrival are considered a guaranteed booking (no cancellations). Beach Update as of July 12, 2010 - Many of you are aware of the oil spill in the Gulf of Mexico. As of this posting our beaches have not been affected and local efforts are underway to protect our beaches. However, due to the uncertainty of the current situation, if cancellation becomes necessary, all cancellations will be honored with full refund of any deposits you have paid.
  9. All confirmed units will be held until 12:00 noon the day following your scheduled arrival date, after which the unit will be put back onto the rental market unless rent has been paid in advance. If the unit is not re-rented your deposit will be forfeited to the owner.
  10. We do not accept pets.
  11. Location: We are located on Holiday Isle in Destin, Florida. Turn south off Hwy. 98 onto Gulf Shore Drive at the stop light located at the west end of the Shores Shopping Center and proceed to 510 Gulf Shore Drive. Once on Gulf Shore Drive you will go through a light and two stop signs. We are one mile down, on the left hand side. Just look for the sign.
  12. Upon check-out we request that you load the dishwasher and remove all trash from the unit. The cleaning fee is included in your rental fee, however, there will be an additional charge for units left in unsatisfactory condition
  13. Beach chairs and umbrellas are provided at no charge to guests rented through the Holiday Surf & Racquet Club rental program. This set up includes 1 umbrella and 2 chairs per day, per unit except for the day you are checking out. Additional set ups can be rented if available. See the attendant on the beach. Beach service is only available to short term rentals for specific dates. (March 1st - October 31st)
  14. Parking: Parking is limited. If you have a boat, jet ski, trailer, etc see the front desk for proper parking areas and passes. Each vehicle in your party must get a parking pass. (During the month of July we do not have sufficient parking for these extra vehicle attachments.)
  15. Security is on the property during the evening hours and available for late check-ins
  16. Tennis courts are available from 8:00 AM till 10:00 PM. There is a sign up sheet at the front desk. One hour per day per unit. You will need to bring your own racquets and tennis balls if you plan to play tennis.
  17. We have saunas and exercise rooms. The keys are available at the front desk until 10:00 PM.
  18. All units on our rental program have voice mail so that messages can be left for you. Each unit has a direct number listed on your rental confirmation